You already know how important the SEO of your site is. Of course, apart from links, rankings and preventive efforts to avoid Google pets, great user experience is a must. And you’re committed to do whatever it takes to improve it. Does your form have a CAPTCHA?
If you’ve answered ‘yes’, maybe you aren’t taking care of your users the way they deserve. Actually, CAPTCHAs might be killing your conversion rate. Would you like to know why? Read on to know the main reasons why and some alternatives to CAPTCHA.
CAPTCHA: No Spam, No Conversions
You’ve designed the perfect form. You even use the smart forms of Arengu. You’ve thought about every single detail. And you don’t want any spam in return. Only humans can use your form. So you add that element destined to prevent robots: CAPTCHA (Completely Automated Public Turing Test to tell Computers and Humans Apart). Have you ever thought about how humans react to it? We hate it!
They are usually responsible for the give-up rate of your form. And there are many reasons why…
CAPTCHAs Are Hard For Machines… And For Humans
Their main mission is to prevent spam. So they use tests that are difficult to complete for robots. But they are also complicated for humans. They usually ask annoying questions, e.g. “Are you a robot?”. Or they ask users to type a text based on a crazy image where characters are mixed. What about audios? This option might be even crazier. It’s too hard to understand what they say. Why do users give up on your form when you have a CAPTCHA? In short, there are many reasons why:
Users hate wasting their time. Visual CAPTCHAs usually take many seconds to complete. Audio CAPTCHAs take even much longer.
They prefer to give up on your form. Anything is better than keep on fighting to demonstrate that you are a human.
Some CAPTCHAs require too many efforts. They need translation, time to load…
CAPTCHAs aren’t usually user-friendly for blind or partially sighted users. The situation is even worse for them. Therefore, your CAPTCHA might have a negative effect on your conversion rate. Actually, some people have already stated that their conversion rate had increased after turning off their CAPTCHA.
Is It a CAPTCHA or Another Ad?
Some websites and companies even use CAPTCHA to push an advert in front of users. Sometimes they just present an image or a video and they ask to type a phrase related to it.
Other times, they proceed with a video. They can have a specific purpose, e.g., copying a descriptive sentence into a box below, or they must watch it for a certain amount of time before continuing. Guess what? Users hate it. And your technological barrier is terrifying them. So they are running away. Is this a fair price to pay in order to avoid a few items of spam? Think about it carefully.
Four Alternatives to CAPTCHA
Okay. Certainly, CAPTCHA disrupts the user experience and hurts your conversion rate. But you don’t want to choose between your conversion rate and spambots. What can you do then? Try alternatives
ReCAPTCHA only requires a single click. This free Google service does not interrupt the user experience and it is effective against spam robots.
Social Media Login has multiple advantages. They confirm the user is a human and their identity is automatically verified. They don’t need to add this info again and, therefore, the conversion process is accelerated. When you use this, it is important to add a message that states what you are going to do with their data.
Honeypot doesn’t disrupt the user experience at all. It simply requires to add a hidden field to your form. Humans don’t see it, so they won’t complete it. But spambots will automatically fill it in.